Building NTR-X: The Next Gen of Compliance Recording & Assurance


Blog Post by Tim Armstrong on 16 February 2021 in category Communication Compliance

What is NTR-X? How will it elevate compliance? And what goes into building the next gen of technology? NICE has the answers you need to start improving your compliance program today.

What is NTR-X?

NTR-X is the world’s first and only fully integrated, global, cloud-ready next-generation omnichannel compliance recording and assurance solution. As the next generation of NICE’s market leading NTR solution, the most widely deployed trading compliance recording platform in the financial services industry, NTR-X takes compliance recording and assurance to the next level by capturing and assuring all modalities of regulated employee communications – traditional, unified and mobile – in a single platform that has been proven to reduce compliance recording TCO by 65%.

Why We Did It?

NTR-X has been driven by demands of our clients and exacerbated by recent market conditions like COVID-19, demand for work from home flexibility, and the increasing adoption of Unified Communications and Cloud. Over two years ago, our clients asked NICE to build a new recording system which is:

  • Revolutionary, new recorder and assurance solution
  • Able to capture all communications regulated users leverage
  • Built with modern technology
  • Enhanced UI, UX and easier to support
  • Cheaper, faster
  • Maintains the same quality and reliability expected of NTR

The 5 Building Blocks of NTR-X

In order to meet these requirements, NICE developed NTR-X. NTR-X helps to simplify compliance management in an increasingly complex world by providing enhanced recording, archiving and compliance assurance capabilities in a single next generation platform. Five key building blocks were identified and built into the platform to support current and future compliance demands.

1. Many Communication Platforms and Modalities, One Solution

Unlike point solutions used to capture and record different communication modalities, NTR-X offers a single solution for omnichannel recording which is scalable, adaptable, remote-work ready and cost effective.

NTR-X is the only omnichannel recording system capable of capturing and assuring all types of regulated employee communications in a single platform. NTR-X’s market-proven integrations to leading turrets, mobile phone providers, mobile applications (WhatsApp, WeChat) and unified communications platforms (e.g. Microsoft Teams and Cisco WebEx Teams) ensure seamless recording, archiving, and retention of regulated employee communications (across voice, video, chat, screen sharing, document sharing and more), irrespective of where employees are working or the devices/modalities they’re using to communicate.

2. Centralized, Global Management for Global Recording Estates

Unlike most recording solutions which are deployed and managed locally, NTR-X offers true centralized global control and oversight for all regions and lines of business.

NTR-X reduces compliance risk and complexity by providing a single portal for centrally managing many compliance assurance and recording functions for your entire global enterprise. This includes searching and replaying recordings (across all locations, modalities and regulated users); implementing adds, moves or changes; configuring retention periods for asset classes, lines of business, and regulated user groups (based on specific global and/or regional regulations for records retention); and setting up rules for legal holds (up to 6 million holds per day).

3. Built-in Compliance Assurance and Capture

Unlike homegrown or manual processes used to traditionally accomplish compliance assurance, NTR-X provides capture, archiving and compliance assurance in a single platform, simplifying processes, reducing risk and driving down costs.

As the first and only all-in-one communication recording and compliance assurance solution for complete life-cycle management of data, NTR-X reduces compliance risk and saves time by automating processes around compliance assurance and reporting, and responding to regulatory requests. This includes: recording checks, reconciliation, transcription, reporting and more.

4. Cloud Ready to Migrate at Own Pace

Unlike rigid on-prem recording systems, NTR-X gives firms the benefits of a cloud-ready modular microservices architecture including the ability to migrate and configure systems in the Cloud at their own pace.

Firms can deploy NTR-X in any configuration – as an on-premise, a hybrid Cloud, customer Cloud, or a public Cloud (SaaS) solution for added versatility and lower TCO. With NTR-X, firms have the flexibility to migrate to the Cloud at their own pace, as their unique needs dictate.

5. Modern, Flexible and Open Architecture

Unlike legacy closed systems which provide limited value-add, NTR-X incorporates open APIs and a modern database approach to let firms take control of their data.

NTR-X’s open APIs make data accessible to extract intelligence from it. Open APIs provide flexibility to connect to a variety of upstream or downstream applications to be leveraged for real-time alerting and business intelligence.

What Went into Building NTR-X?

NTR-X is a completely revolutionary recording and assurance platform, unlike anything else in the market. Due to the size of the project, short timeframe, and specific requirements, a totally new approach was needed. To accomplish this, NTR-X was developed using microservices with well defined APIs, and core components being built in parallel. What did that take?