The Unmatched Leader in Communication Surveillance

Once again, NICE Actimize has affirmed its leadership in communication surveillance. For the third straight year, we have been recognized as the overall leader in the recently released 2024 QKS Group Communications Surveillance Report. Let’s explore what makes NICE Actimize the go-to choice for organizations aiming to elevate their surveillance strategies. 

According to the latest QKS Group report findings, NICE Actimize has secured top scores in both Technology Excellence and Customer Impact within its proprietary SPARK Matrix ranking. This analyst report further highlighted other advanced capabilities of our SURVEIL-X Communication Surveillance solution. 

To download a complimentary copy of this report, please click here.

Setting the Standard in Surveillance Excellence

The 2024 QKS Group report emphasized several key features of the SURVEIL-X platform. Utilizing advanced AI to deliver precise alerts and integrated visualization, the report explained that SURVEIL-X facilitates effortless integration by providing access to over 750 market data sources, which simplifies the surveillance of both trade and communication data. SURVEIL-X also boasts an advanced case management tool with enhanced workflow functionality, offering comprehensive surveillance and risk management capabilities, according to the report. 

Furthermore, the SURVEIL-X Studio capability allows organizations to develop custom detection models, empowering users to tailor surveillance analytics to their specific needs. 

Lastly, the Compliancentral solution ensures thorough compliance monitoring by archiving all communications from regulated employees, thereby maintaining compliance at every level. 

Vishal Jagasia, Senior Analyst at QKS Group, who compiled the report, noted that NICE Actimize’s customers commended the SURVEIL-X platform for its seamless deployment and integration, as well as its customizable features tailored to specific business needs. The platform’s interoperability and overall technological experience make it a favored choice among financial institutions. 

Envisioning the Future

Chris Wooten, Executive Vice President at NICE, explained, “Our aim is to deliver a premier end-to-end surveillance solution that encompasses all communication modalities, providing instant access to billions of records with rapid search and automated event reconstruction.”

Being recognized as the leader in this category for three consecutive years reflects the dedication of the NICE Actimize team to assist financial institutions in navigating compliance communication surveillance challenges while minimizing regulatory risks. 

A Forward-Thinking Roadmap

The QKS Group report reveals an exciting future for the SURVEIL-X Communication Surveillance platform. NICE Actimize plans to enhance its AI-driven text analysis, transcription, and translation across all audio and video communications. We also aim to expand language detection capabilities and improve alerting systems by integrating AI, NLP, and anomaly detection to mitigate false positives.

Additionally, there’s a strategic focus on harnessing employee communication activities to strengthen conduct surveillance through behavioral analysis, further augmenting the platform’s capabilities. 

With an impressive history and innovative outlook, NICE Actimize continues to set the bar high in communication surveillance. As organizations prioritize compliance and risk management, the SURVEIL-X platform is poised to lead the way into a more secure and compliant future. 

If you’re in search of a communication surveillance solution that marries technological excellence with a customer-focused approach, please look for further information on NICE Actimize’s SURVEIL-X Communication on our website here.